Refund and cancellation

This policy applies to trade marketing services for partner co-marketing campaigns sold by Endpoint Gridhub Trade Marketing. It does not cover physical product retail or online checkout — we do not take payments on this website.

Eligibility

Refunds are considered for fees paid against a written proposal or invoice for services such as partner briefings, joint promo design, store execution waves, visibility audits, retailer activations, and workshops. Deposits and milestone fees are treated as described below.

Timeframe to request

Request a refund or cancellation in writing within 14 days of the invoice date or before the first scheduled deliverable date — whichever comes first — unless your proposal states a different window.

Full refund

A full refund of fees paid may apply if we cancel a confirmed engagement for reasons within our control, or if you cancel in writing before we begin substantive work (kick-off, research, design, or store scheduling) and no third-party costs have been incurred.

Partial refund

If work has started, we may refund the unused portion of prepaid fees after deducting time already spent at the rates in your proposal, plus non-recoverable third-party costs (for example print that has already run, or crew travel already booked for an execution wave).

Non-refundable items

The following are generally non-refundable once incurred or delivered: completed briefing documents and workshops already held; print-ready files already approved and handed over; store visits already completed; and custom materials purchased for your campaign that cannot be reused for another client.

Deposits

Deposits secure calendar time for crews and designers. If you cancel after the deposit is paid but before kick-off, we retain a reasonable scheduling fee stated in the proposal (typically up to 30% of the deposit) and refund the remainder. After kick-off, deposits are applied to work performed under the partial-refund rules.

Cancellation and rescheduling

You may reschedule a briefing, workshop, or execution wave once at no extra charge if you give at least five business days’ notice and we have capacity. Shorter notice may incur crew or venue costs. We will propose a new date in good faith.

No-shows

If your team does not attend a scheduled workshop or briefing without 48 hours’ notice, that session fee is charged in full. Store visits skipped because a retailer refused access are rebooked once at no extra visit fee when the blockage was outside your control; repeated access failures may be billed as attempted visits per the proposal.

Work already started

Design drafts, audit fieldwork, and partial store waves are billed for progress completed. You remain entitled to materials produced up to the stop date once outstanding invoices are settled.

Purchased materials

POS printing and specialty fixtures ordered for your campaign are billed at cost plus any agreed handling fee. Once production has started, those costs are non-refundable. Unused stock remains your property after payment.

Refund process and timing

Email hello@endpoint-gridhub.digital with your invoice number, engagement name, and reason. We confirm receipt within three business days and aim to decide within ten business days. Approved refunds are returned via the original payment method within 14 business days of approval, or by bank transfer to a Thai account you nominate if the original method cannot be used.

Exceptions

Mandatory consumer rights under Thai law are not limited by this policy. Force majeure events (severe weather, sudden retailer closures, or government restrictions) may delay delivery; in those cases we reschedule first and discuss fair fee adjustments only if delivery becomes impossible.

Contact

Refund and cancellation requests: hello@endpoint-gridhub.digital, +66 2 4521531, 108/139 Moo 1 Soi Bangkadee Rama 2 Road, Bangkok, 10150, Thailand.